Privacy Policy

Effective date: 13/06/25

At Wearside Damp and Timber, we are committed to protecting your privacy and handling your personal data with care. This privacy policy explains what information we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).

Who We Are

Wearside Damp and Timber is a property care company specialising in damp proofing and timber treatments across Sunderland, Durham, and the wider Wearside area.

Our website address is: https://wearsidedampandtimber.co.uk.

You can contact us via our contact form or call us on 0191 814 1615

What Personal Data We Collect and Why

We may collect the following types of personal information when you use our website:

Contact & Survey Forms

When you submit a form through our website, we collect:

• Your name
• Your postcode
• Phone number
• Email address
• Any information you share in your message (e.g. property concerns)

Why we collect it:

• To respond to your enquiries
• To provide quotations or arrange surveys
• For customer service or recordkeeping purposes

The legal basis for processing this information is:

• Consent (when you submit a form)
• Legitimate interest (to follow up on an enquiry or service request)

Comments

If comments are enabled on our site and you leave a comment, we collect the data you enter in the comments form, along with your IP address and browser user agent to help detect spam.

We may use the Gravatar service to display your profile picture. You can view their privacy policy here: https://automattic.com/privacy/

Cookies

We use cookies to:

• Remember user preferences
• Help improve website performance
• Track anonymised user activity via tools like Google Analytics

You can control or delete cookies through your browser settings. If you leave a comment or use a contact form, cookies may be saved for convenience.

For more details, please view our Cookies Policy (if applicable).

Embedded Content from Other Websites

Some pages may include embedded content (e.g. maps, YouTube videos, or forms). This behaves as if you have visited the external site directly.

These third-party sites may collect data about you, use cookies, and track your interaction. Please check their individual privacy policies for more information.

Third-Party Services We Use

We use trusted third-party tools to enhance website security and functionality, including:

• Google Analytics – To track website performance (IP address & usage stats)
• Google reCAPTCHA – To protect forms from spam bots
• Google Maps – To show our service area

These services may collect limited personal data such as your IP address or device information. Each provider has its own privacy policy.

How Long We Keep Your Data

• Form submissions: Retained for up to 6 years for administrative, insurance or legal purposes.
• Comments: Kept indefinitely unless deleted by the user or site admin.
• User accounts (if applicable): Users can view, edit, or delete their own information at any time.

Your Rights Under UK GDPR

You have the right to:

• Request a copy of the data we hold about you
• Ask us to correct or delete your personal data
• Withdraw your consent at any time (if processing is based on consent)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact is via our contact form.

Where Your Data Is Sent

Visitor form entries and comments may be checked through automated spam detection tools such as Akismet or Google reCAPTCHA.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.